ModuTech's customer support team handles a high volume of tickets daily. Using Deskhero's AI capabilities, they can efficiently manage these tickets, ensuring that each customer query is addressed in a timely manner.
Deskhero's AI also helps ModuTech in building a robust knowledge base. It generates articles from uploaded files such as manuals, presentations, and policies. This feature not only saves time but also ensures that the knowledge base is always up-to-date with the latest information.
The AI-powered comprehensive search bar is a game-changer for ModuTech. It uses OpenAI Embeddings from various resources to provide accurate and relevant search results, reducing the time spent on finding information and speeding up the resolution process.
Deskhero's AI also suggests replies based on the context of the customer's query. This feature not only improves the response time but also ensures that the responses are accurate and helpful.
Lastly, ModuTech uses Deskhero's REST API to integrate the platform with their existing systems, ensuring a seamless workflow and enhancing their overall helpdesk service.
How does Deskhero's AI help in managing tickets?
Deskhero's AI uses OpenAI Embeddings to understand the context and urgency of each ticket. It then sorts and prioritizes them accordingly, ensuring that each customer query is addressed in a timely manner.
How does the AI-enhanced search bar work?
The search bar uses OpenAI Embeddings from various resources to provide accurate and relevant search results. This feature significantly reduces the time spent on finding information.
Can Deskhero integrate with our existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems, ensuring a seamless workflow.
* This article provides an example of how a fictive company in the Manufacture of Encoders and Modulators industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
