ExploFab Corp deals with complex products that require detailed instructions and safety measures. To ensure that their customers have access to all the necessary information, the company uses Deskhero's AI to create a comprehensive knowledge base. The AI generates articles from word, powerpoint, pdf files, and even scraped website data, making the process efficient and thorough.
The AI also uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This ensures that the knowledge base is always up-to-date and contains the most relevant information for customers.
ExploFab Corp also uses Deskhero's AI to enhance their customer support services. The AI generates suggested replies to customer inquiries based on the knowledge base and previous tickets. This not only improves the speed and accuracy of responses but also ensures consistency in the information provided to customers.
The company also uses Deskhero's custom fields and structured data lists to organize their knowledge base and customer support tickets. This, combined with the AI's ability to enhance search results, makes it easier for the support team to find the information they need quickly.
With Deskhero, ExploFab Corp has been able to create a comprehensive knowledge base and improve their customer support services, leading to higher customer satisfaction and improved efficiency.
How does Deskhero's AI help create a comprehensive knowledge base?
Deskhero's AI generates articles from word, powerpoint, pdf files, and scraped website data. It also uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This ensures that the knowledge base is comprehensive and up-to-date.
How does Deskhero's AI enhance customer support services?
Deskhero's AI generates suggested replies to customer inquiries based on the knowledge base and previous tickets. This improves the speed and accuracy of responses and ensures consistency in the information provided to customers.
How does ExploFab Corp use Deskhero's custom fields and structured data lists?
ExploFab Corp uses Deskhero's custom fields and structured data lists to organize their knowledge base and customer support tickets. This, combined with the AI's ability to enhance search results, makes it easier for the support team to find the information they need quickly.
* This article provides an example of how a fictive company in the Manufacture of explosives and propellants industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
