BlastTech Industries receives numerous queries daily from clients about their products' specifications, safety measures, and usage instructions. Using Deskhero's advanced AI capabilities, the company can quickly generate suggested replies based on previous tickets and knowledge base articles. This significantly reduces the time required to respond to customer inquiries and improves the overall customer experience.
Deskhero's AI also enhances BlastTech's knowledge management system. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies, manuals, and presentations. This allows the system to find relevant content quickly and efficiently, reducing the time spent searching for information.
The company also uses Deskhero's website scraping feature to keep their knowledge base up-to-date with the latest industry news and regulations. The scraped data is processed by the AI to generate new knowledge base articles, ensuring that the support team always has the most current information at their fingertips.
Finally, BlastTech uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to leverage the power of Deskhero's AI capabilities across their entire organization, improving efficiency and productivity.
With Deskhero, BlastTech Industries has been able to improve their customer support and knowledge management processes, saving time and resources while providing a better service to their clients.
How does Deskhero's AI improve response times to customer inquiries?
Deskhero's AI generates suggested replies based on previous tickets and knowledge base articles. This allows the support team to respond to inquiries quickly and accurately, improving customer satisfaction.
How does Deskhero's AI enhance the knowledge management system?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content quickly and efficiently. This reduces the time spent searching for information and ensures the support team always has the most current information.
How does BlastTech Industries use Deskhero's REST API?
BlastTech Industries uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to leverage Deskhero's AI capabilities across their entire organization, improving efficiency and productivity.
* This article provides an example of how a fictive company in the Manufacture of explosives and propellants industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
