Propel Dynamics receives a high volume of customer support tickets daily, which can be challenging to manage effectively. With Deskhero's AI-powered ticket management system, the company can categorize and prioritize tickets based on their content and urgency. This allows the support team to respond to critical issues promptly, improving customer satisfaction.
The AI also generates suggested replies to customer inquiries based on previous tickets and knowledge base articles. This not only reduces the time required to respond to tickets but also ensures that the responses are accurate and consistent.
Propel Dynamics also uses Deskhero's AI to enhance their knowledge base. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This makes the knowledge base more comprehensive and useful for both the support team and customers.
The company also uses Deskhero's custom email domains and user groups features to streamline communication within the support team and with customers. This, combined with the AI's ability to enhance search results, makes it easier for the team to find the information they need quickly.
With Deskhero, Propel Dynamics has been able to improve their ticket management and customer support processes, leading to higher customer satisfaction and improved efficiency.
How does Deskhero's AI help manage customer support tickets?
Deskhero's AI categorizes and prioritizes tickets based on their content and urgency. This allows the support team to respond to critical issues promptly, improving customer satisfaction.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This makes the knowledge base more comprehensive and useful for both the support team and customers.
How does Propel Dynamics use Deskhero's custom email domains and user groups features?
Propel Dynamics uses Deskhero's custom email domains and user groups features to streamline communication within the support team and with customers. This, combined with the AI's ability to enhance search results, makes it easier for the team to find the information they need quickly.
* This article provides an example of how a fictive company in the Manufacture of explosives and propellants industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
