FabricEase Solutions has a vast knowledge base consisting of articles generated from Word, PowerPoint, PDF files, and data scraped from their website. They use Deskhero's AI capabilities to organize this data and make it easily accessible to both customers and support agents.
With the comprehensive search bar feature, users can quickly find the information they need. The AI system enhances the search results by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data.
Deskhero's AI system also generates suggested replies for customer queries based on the knowledge base. This feature not only improves the response time but also ensures that the responses are accurate and consistent.
The custom fields feature allows FabricEase Solutions to categorize the knowledge base articles based on product type, issue type, and other relevant parameters. This structured data list helps the AI system to provide more accurate search results and reply suggestions.
Finally, the REST API of Deskhero allows FabricEase Solutions to integrate the platform with their existing systems. This seamless integration further enhances the accessibility and usefulness of their knowledge base.
How does Deskhero's AI system improve the accessibility of the knowledge base?
Deskhero's AI system organizes the knowledge base and enhances the search results by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data. This makes the knowledge base easily accessible to both customers and support agents.
How does Deskhero's AI system generate suggested replies for customer queries?
Deskhero's AI system generates suggested replies based on the knowledge base. This ensures that the responses are accurate and consistent, and improves the response time.
How does the custom fields feature enhance the usefulness of the knowledge base?
The custom fields feature allows FabricEase Solutions to categorize the knowledge base articles based on product type, issue type, and other relevant parameters. This structured data list helps the AI system to provide more accurate search results and reply suggestions.
* This article provides an example of how a fictive company in the Manufacture of fabric softeners industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
