FerroMax Industries receives a large volume of customer queries daily, ranging from product inquiries to technical support requests. The company uses Deskhero's ticket management system to efficiently categorize, prioritize, and respond to these tickets. The system's AI capabilities analyze the content of each ticket and suggest appropriate responses based on previous tickets and the company's knowledge base.
The AI also enhances the search results within the platform. When a customer service representative searches for a specific term or issue, the AI uses OpenAI Embeddings to find the most relevant content from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data. This significantly reduces the time spent on searching for information and increases the efficiency of the support team.
Deskhero's AI capabilities also extend to the generation of knowledge base articles. The AI can generate articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This feature ensures that the knowledge base is always up-to-date and comprehensive, providing valuable resources for both the support team and the customers.
Furthermore, the AI can identify patterns and trends in the tickets, providing insights into common issues and areas for improvement. This information can be invaluable for the company's product development and quality assurance teams.
Overall, Deskhero's advanced AI capabilities have transformed the way FerroMax Industries manages its customer support, making it more efficient and effective.
How does Deskhero's AI suggest responses to tickets?
Deskhero's AI analyzes the content of each ticket and uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and other resources. This content is then sent through ChatGPT to generate a suggested response.
How does Deskhero's AI enhance search results?
When a term or issue is searched within the platform, the AI uses OpenAI Embeddings to find the most relevant content from various sources. This makes the search results more accurate and useful.
Can Deskhero's AI generate knowledge base articles?
Yes, Deskhero's AI can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This ensures that the knowledge base is always comprehensive and up-to-date.
* This article provides an example of how a fictive company in the Manufacture of Ferro Alloys industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
