NutriPlant Industries has a vast knowledge base comprising of articles generated from word, powerpoint, pdf files, and scraped website data. The company uses Deskhero's AI capabilities to organize this data into structured lists, making it easier for the customer support team to navigate through the knowledge base.
The AI capabilities of Deskhero also enhance the search bar functionality. By leveraging OpenAI Embeddings from the knowledge base, the AI improves the search results, helping the support team find relevant content quickly and efficiently.
Deskhero's user groups feature allows NutriPlant to assign specific sections of the knowledge base to different teams. This ensures that each team has access to the most relevant information, improving the overall efficiency of the customer support services.
NutriPlant also uses Deskhero's custom email domains feature to communicate with customers. The AI capabilities of Deskhero analyze previous tickets and suggest replies, reducing the response time and increasing customer satisfaction.
Overall, Deskhero's advanced AI capabilities have helped NutriPlant Industries manage their knowledge base more efficiently, improve the search functionality, and enhance their customer support services.
How does Deskhero's AI capabilities enhance the knowledge base?
Deskhero's AI capabilities organize the knowledge base into structured lists and enhance the search bar functionality by leveraging OpenAI Embeddings from the knowledge base. This makes it easier to navigate through the knowledge base and find relevant content.
How does Deskhero improve the efficiency of the customer support services?
Deskhero's user groups feature allows assigning specific sections of the knowledge base to different teams. This ensures that each team has access to the most relevant information, improving the overall efficiency of the customer support services.
How does Deskhero reduce response time?
Deskhero's AI capabilities analyze previous tickets and suggest replies. This reduces the time taken to respond to customer queries, thereby reducing the overall response time.
* This article provides an example of how a fictive company in the Manufacture of Fertilizers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
