EcoFert Solutions receives numerous customer queries daily. The company uses Deskhero's ticket management system to handle these queries. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to generate suggested replies, significantly reducing the response time.
The company also uses Deskhero's kanban board feature to track the progress of each ticket. This helps in ensuring that no query is left unanswered and improves the overall efficiency of the customer support team.
EcoFert has a comprehensive knowledge base generated from various sources like word, powerpoint, pdf files, and scraped website data. Deskhero's AI capabilities leverage OpenAI Embeddings from these sources to enhance search results, making it easier for the customer support team to find relevant content.
Deskhero's REST API allows EcoFert to integrate the platform with their existing systems. This seamless integration ensures that all customer data is available in one place, making it easier for the support team to access and use this data.
Overall, Deskhero's advanced AI capabilities have helped EcoFert Solutions improve their ticket management, reduce response times, and increase customer satisfaction.
How does Deskhero's AI capabilities improve ticket management?
Deskhero's AI capabilities analyze previous tickets and knowledge base articles to generate suggested replies. This not only reduces the response time but also ensures that the responses are accurate and relevant.
How does Deskhero enhance search results?
Deskhero uses OpenAI Embeddings from various sources like knowledge base articles, uploaded files, and scraped website data to enhance search results. This makes it easier to find relevant content.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows for seamless integration with existing systems. This ensures that all customer data is available in one place.
* This article provides an example of how a fictive company in the Manufacture of Fertilizers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
