CablePro Industries uses Deskhero's ticket management feature to automate their customer support process. The AI capabilities of Deskhero analyze previous tickets to suggest replies, reducing the workload of the support team and improving response times.
The company also uses Deskhero's user groups feature to categorize customer queries. The AI capabilities of Deskhero analyze the nature of the queries to suggest appropriate user groups, making it easier to manage customer queries.
CablePro Industries leverages Deskhero's knowledge base feature to provide self-help options to their customers. The AI capabilities of Deskhero generate articles from Word, PowerPoint, and PDF files, enhancing the knowledge base and providing customers with easy access to solutions.
Deskhero's comprehensive search bar has been instrumental in improving the efficiency of CablePro's support team. The AI-powered search uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to provide relevant search results, reducing the time taken to find information.
Finally, CablePro Industries uses Deskhero's REST API to integrate the platform with their existing ERP system. This integration has streamlined their helpdesk services, making it easier to manage customer support.
How does Deskhero's AI capabilities help in automating the ticket management process?
Deskhero's AI capabilities analyze previous tickets to suggest replies. This automates the ticket management process, reducing the workload of the support team and improving response times.
How does Deskhero's user groups feature help in managing customer queries?
Deskhero's user groups feature categorizes customer queries. The AI capabilities of Deskhero analyze the nature of the queries to suggest appropriate user groups, making it easier to manage customer queries.
How does Deskhero's knowledge base feature provide self-help options to customers?
Deskhero's knowledge base feature provides self-help options to customers. The AI capabilities of Deskhero generate articles from Word, PowerPoint, and PDF files, enhancing the knowledge base and providing customers with easy access to solutions.
* This article provides an example of how a fictive company in the Manufacture of fiber optic cable industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
