FilterFab Inc. uses Deskhero's AI capabilities to streamline their ticket management process. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data, Deskhero can find relevant content and generate suggested replies. This reduces the time spent by customer service representatives on each ticket and increases their productivity.
The company also uses Deskhero's AI-powered comprehensive search bar to quickly find solutions to customer queries. The search bar uses AI to enhance search results, providing quick and accurate answers to customer queries. This not only improves customer satisfaction but also reduces the workload on customer service representatives.
FilterFab Inc. has also benefited from Deskhero's knowledge base feature. The AI capabilities of Deskhero allow the company to generate knowledge base articles from word, powerpoint, pdf files. This has made it easier for the company to share information with customers and has reduced the number of repetitive queries.
Deskhero's REST API has allowed FilterFab Inc. to integrate the platform with other systems in the company. This has improved data flow and has made it easier for the company to manage customer support.
Overall, Deskhero's advanced AI capabilities have helped FilterFab Inc. improve its customer support services. The company has seen a significant reduction in the time spent on each ticket and an increase in customer satisfaction.
How does Deskhero's AI capabilities improve ticket management?
Deskhero uses AI to analyze previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content and generate suggested replies. This reduces the time spent by customer service representatives on each ticket and increases their productivity.
How does Deskhero's AI-powered search bar work?
Deskhero's search bar uses AI to enhance search results. It analyzes all available data to provide quick and accurate answers to customer queries.
How does Deskhero's REST API benefit FilterFab Inc.?
Deskhero's REST API allows FilterFab Inc. to integrate the platform with other systems in the company. This improves data flow and makes it easier for the company to manage customer support.
* This article provides an example of how a fictive company in the Manufacture of Filter Paper industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
