CoilCraft Manufacturing has an extensive knowledge base consisting of articles, manuals, and policies. However, accessing relevant information quickly was a challenge for their customer support team. With Deskhero's comprehensive search bar and AI capabilities, they can now find the required information swiftly.
Deskhero's AI uses OpenAI embeddings from the knowledge base articles, uploaded files, and scraped website data to enhance search results. This feature has significantly improved the support team's efficiency in finding accurate information to resolve customer queries.
Moreover, the AI can generate knowledge base articles from word, powerpoint, and pdf files, making it easier for CoilCraft to keep their knowledge base updated with the latest information.
The REST API provided by Deskhero has enabled CoilCraft to integrate the platform with their existing systems seamlessly, further improving their support operations.
Overall, Deskhero's advanced AI capabilities have significantly improved CoilCraft's customer support quality by enhancing access to their knowledge base.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI embeddings from the knowledge base articles, uploaded files, and scraped website data to enhance search results. This feature improves the efficiency in finding accurate information to resolve customer queries.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI can generate knowledge base articles from word, powerpoint, and pdf files, making it easier to keep the knowledge base updated with the latest information.
What is the role of Deskhero's REST API?
The REST API provided by Deskhero enables seamless integration of the platform with existing systems, improving support operations.
* This article provides an example of how a fictive company in the Manufacture of Finned and Coiled Tube Assemblies industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
