FinnTech Assemblies receives hundreds of customer queries and support tickets daily, making it challenging to respond promptly and efficiently. With Deskhero, they can manage these tickets effectively using the platform's Kanban board and user groups features.
Deskhero's AI capabilities have significantly improved FinnTech's response times. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, drastically reducing the time taken to respond to customer queries.
Additionally, the AI-enhanced search results have made it easier for FinnTech's support team to find relevant information quickly. This feature has not only improved their efficiency but also the quality of their responses.
The custom fields and structured data lists provided by Deskhero have allowed FinnTech to categorize and prioritize their tickets better. This feature, combined with the AI capabilities, has led to a more organized and efficient customer support system.
Overall, Deskhero's advanced AI capabilities have transformed FinnTech's customer support operations, resulting in happier customers and a more productive support team.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How has Deskhero improved FinnTech's response times?
By generating suggested replies and enhancing search results, Deskhero's AI has drastically reduced the time taken to respond to customer queries.
How does Deskhero help in managing customer support tickets?
Deskhero provides features like a Kanban board and user groups to manage tickets effectively. The platform also offers custom fields and structured data lists for better categorization and prioritization of tickets.
* This article provides an example of how a fictive company in the Manufacture of Finned and Coiled Tube Assemblies industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
