FinAssembly Solutions was struggling with managing the large volume of customer support tickets they received daily. With Deskhero's tickets management feature and advanced AI capabilities, they have been able to streamline their ticket management process.
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, helping FinAssembly's support team respond to tickets more promptly.
Additionally, the AI-enhanced search results have made it easier for FinAssembly's support team to find relevant information quickly, further improving their efficiency.
The custom email domains and user groups features provided by Deskhero have allowed FinAssembly to organize their support tickets better, resulting in a more efficient ticket management process.
Overall, Deskhero's advanced AI capabilities have significantly improved FinAssembly's customer support efficiency by streamlining their ticket management process.
How does Deskhero's AI help in managing support tickets?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, helping in responding to tickets more promptly.
How has Deskhero improved FinAssembly's ticket management process?
By providing features like tickets management, custom email domains, and user groups, along with advanced AI capabilities, Deskhero has helped FinAssembly streamline their ticket management process.
How does Deskhero enhance search results?
Deskhero's AI enhances search results by using OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content.
* This article provides an example of how a fictive company in the Manufacture of Finned and Coiled Tube Assemblies industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
