Sparkle Creations receives numerous customer queries about their fireworks' specifications and safety guidelines. Using Deskhero's AI capabilities, the company manages these tickets efficiently by generating suggested replies based on OpenAI embeddings from previous tickets, knowledge base articles, and other resources.
The AI also enhances the search results on Sparkle Creations' helpdesk. By using OpenAI embeddings, the AI provides the most relevant content to customers' searches, making it easier for them to find the information they need.
Sparkle Creations uses Deskhero's custom fields and user groups to categorize their customers and their queries. This allows the AI to provide more personalized responses, thereby improving customer satisfaction.
Deskhero's knowledge base feature is another tool that Sparkle Creations utilizes. The AI generates articles from word, powerpoint, and pdf files uploaded by the company. These articles are then made accessible to customers, providing them with comprehensive information about Sparkle Creations' products and safety guidelines.
Lastly, Sparkle Creations uses Deskhero's REST API to integrate the platform with their existing systems. This integration allows them to leverage Deskhero's AI capabilities across their entire customer service operation.
How does Deskhero's AI improve Sparkle Creations' helpdesk services?
Deskhero's AI uses OpenAI embeddings to generate suggested replies to customer queries and enhance search results on Sparkle Creations' helpdesk. It also provides personalized responses based on customer profiles and query categories.
How does Sparkle Creations use Deskhero's knowledge base feature?
Sparkle Creations uses Deskhero's AI to generate knowledge base articles from uploaded files. These articles are then made accessible to customers, providing them with comprehensive information about the company's products and safety guidelines.
How does Sparkle Creations integrate Deskhero with their existing systems?
Sparkle Creations uses Deskhero's REST API to integrate the platform with their existing systems. This integration allows them to leverage Deskhero's AI capabilities across their entire customer service operation.
* This article provides an example of how a fictive company in the Manufacture of Fireworks industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
