FlagMaster Inc. receives a high volume of customer inquiries daily, ranging from product specifications to order status. To manage these efficiently, they use Deskhero's ticket management feature. The AI capabilities of Deskhero analyze the content of incoming tickets and categorize them based on their urgency and subject matter. This helps FlagMaster Inc. to prioritize and address customer concerns effectively.
The company also leverages Deskhero's AI to enhance their search results. When a customer searches for information on the platform, the AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find the most relevant content. This ensures that customers get accurate and comprehensive answers to their queries quickly.
Deskhero's AI also generates suggested replies for customer inquiries. It analyzes the content of the inquiry and uses the information from the knowledge base and previous tickets to generate an appropriate response. This not only speeds up the response time but also ensures consistency in the quality of responses.
FlagMaster Inc. also uses Deskhero's custom fields and user groups features to personalize the customer support experience. They create custom fields for specific product categories and user groups based on customer profiles. This allows them to provide tailored support and improve customer satisfaction.
Overall, Deskhero's advanced AI capabilities have significantly improved FlagMaster Inc.'s customer support efficiency and effectiveness. They are now able to handle a higher volume of inquiries, provide faster and more accurate responses, and deliver a better customer support experience.
How does Deskhero's AI categorize incoming tickets?
Deskhero's AI analyzes the content of incoming tickets and categorizes them based on their urgency and subject matter. This helps in prioritizing and addressing customer concerns effectively.
How does Deskhero's AI enhance search results?
When a customer searches for information on the platform, Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find the most relevant content.
How does Deskhero's AI generate suggested replies?
Deskhero's AI analyzes the content of the inquiry and uses the information from the knowledge base and previous tickets to generate an appropriate response. This speeds up the response time and ensures consistency in the quality of responses.
* This article provides an example of how a fictive company in the Manufacture of flags industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
