BannerCraft Ltd. deals with a multitude of customer inquiries daily. To manage these efficiently, they utilize Deskhero's ticket management feature. The AI capabilities of Deskhero scrutinize the content of incoming tickets and classify them based on urgency and topic. This enables BannerCraft Ltd. to prioritize and address customer issues effectively.
The company also employs Deskhero's AI to augment their search results. When a customer searches for information on the platform, the AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find the most pertinent content. This ensures customers receive accurate and comprehensive answers swiftly.
Deskhero's AI also generates suggested replies for customer inquiries. By analyzing the content of the inquiry and utilizing information from the knowledge base and previous tickets, it generates a suitable response. This not only expedites the response time but also ensures consistency in the quality of responses.
BannerCraft Ltd. also uses Deskhero's custom fields and user groups features to personalize the customer support experience. They create custom fields for specific product categories and user groups based on customer profiles. This allows them to provide tailored support and improve customer satisfaction.
Overall, by leveraging Deskhero's advanced AI capabilities, BannerCraft Ltd. has significantly improved its customer support efficiency and effectiveness. They can now handle a higher volume of inquiries, provide faster and more accurate responses, and deliver a superior customer support experience.
How does Deskhero's AI classify incoming tickets at BannerCraft Ltd.?
Deskhero's AI scrutinizes the content of incoming tickets at BannerCraft Ltd. and classifies them based on urgency and topic. This enables the company to prioritize and address customer issues effectively.
How does Deskhero's AI augment search results at BannerCraft Ltd.?
When a customer at BannerCraft Ltd. searches for information, Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find the most pertinent content.
How does Deskhero's AI generate suggested replies at BannerCraft Ltd.?
Deskhero's AI analyzes the content of the inquiry at BannerCraft Ltd. and utilizes information from the knowledge base and previous tickets to generate a suitable response. This expedites the response time and ensures consistency in the quality of responses.
* This article provides an example of how a fictive company in the Manufacture of flags industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
