Panorama Glass Ltd has a complex product range and a large customer base. They use Deskhero's AI capabilities to manage their extensive knowledge base. The AI generates articles from various sources like word, powerpoint, pdf files, and scraped website data, making the knowledge base more robust and up-to-date.
The AI capabilities of Deskhero also play a crucial role in ticket management. By using OpenAI Embeddings from previous tickets, the AI suggests replies to new tickets. This has resulted in quicker response times and more accurate solutions, enhancing customer satisfaction.
Panorama Glass Ltd uses the AI-enhanced search bar of Deskhero to find relevant information swiftly. This has led to faster resolution of customer queries and a better customer experience.
Deskhero's REST API has been seamlessly integrated with Panorama's existing systems. This has facilitated smooth data exchange and has further boosted the efficiency of the helpdesk team.
Overall, the use of Deskhero's advanced AI capabilities has revolutionized the helpdesk services of Panorama Glass Ltd. It has brought about significant improvements in efficiency, response time, and customer satisfaction.
How does Deskhero's AI enhance the helpdesk responses?
Deskhero's AI uses OpenAI Embeddings from previous tickets to suggest replies to new tickets. This leads to quicker response times and more accurate solutions, enhancing customer satisfaction.
How does the AI-enhanced search bar benefit the helpdesk team?
The AI-enhanced search bar helps in finding relevant information swiftly. This leads to faster resolution of customer queries and a better customer experience.
Can Deskhero's REST API be integrated with other systems?
Yes, Deskhero's REST API can be integrated with other systems, facilitating smooth data exchange and boosting the efficiency of the helpdesk team.
* This article provides an example of how a fictive company in the Manufacture of flat glass industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
