FlatBread Creations receives a large number of customer inquiries every day. To handle these efficiently, the company uses Deskhero's AI capabilities. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to generate suggested replies, enabling the customer support team to respond to inquiries quickly and accurately.
The company also uses Deskhero's comprehensive search bar, enhanced by AI, to find relevant information quickly. This feature allows the customer support team to provide accurate responses in a timely manner.
FlatBread Creations uses Deskhero's custom fields and user groups to categorize tickets and assign them to the right teams. This streamlines the ticket management process and ensures that each inquiry is handled by the appropriate expert.
Additionally, the company uses Deskhero's knowledge base feature to create a central repository of information. The AI capabilities help in generating knowledge base articles from various file types, making it easier for the customer support team to find and share information.
Overall, Deskhero's AI capabilities have helped FlatBread Creations improve their customer support services by providing faster and more accurate responses.
How does Deskhero's AI help FlatBread Creations respond to inquiries quickly?
Deskhero's AI uses OpenAI Embeddings from various sources to generate suggested replies, which helps the customer support team respond to inquiries quickly and accurately.
How does FlatBread Creations use Deskhero's custom fields and user groups?
FlatBread Creations uses these features to categorize tickets and assign them to the right teams, streamlining the ticket management process and ensuring each inquiry is handled by the appropriate expert.
How does Deskhero's AI enhance the search function?
Deskhero's AI uses OpenAI Embeddings to find the most relevant content when a term is searched within the platform, enabling customer support representatives to provide accurate and timely responses.
* This article provides an example of how a fictive company in the Manufacture of flatbreads industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
