FlatBread Masters receives a high volume of customer inquiries daily, ranging from product information requests to complaints. The company uses Deskhero's advanced AI capabilities to manage these tickets efficiently. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies, significantly reducing response times.
Deskhero's AI also enhances the search results within the platform. When a customer support representative searches for a term, the AI uses the embeddings to find the most relevant content, enabling the representative to provide accurate and timely responses.
The company also utilizes Deskhero's custom fields and user groups features to categorize tickets based on their nature and assign them to the appropriate teams. This further streamlines the ticket management process and ensures that each inquiry is handled by the right expert.
Furthermore, FlatBread Masters uses Deskhero's knowledge base feature to create a comprehensive repository of information. The AI capabilities help in generating knowledge base articles from word, powerpoint, pdf files, making it easier for the customer support team to find and share information.
Overall, Deskhero's advanced AI capabilities have enabled FlatBread Masters to improve their customer support services by providing faster and more accurate responses.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to generate suggested replies, significantly reducing the time it takes for customer support representatives to respond to inquiries.
How does Deskhero enhance search results?
When a term is searched within the platform, Deskhero's AI uses the embeddings to find the most relevant content, enabling customer support representatives to provide accurate and timely responses.
How does FlatBread Masters use Deskhero's custom fields and user groups?
FlatBread Masters uses these features to categorize tickets based on their nature and assign them to the appropriate teams, ensuring each inquiry is handled by the right expert.
* This article provides an example of how a fictive company in the Manufacture of flatbreads industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
