PrecisionFlow Technologies receives a large volume of support tickets daily. The company uses Deskhero's AI capabilities to analyze these tickets and suggest relevant responses, reducing the time spent on each ticket and improving resolution times.
The company uses Deskhero's custom email domains and user groups features to categorize and route tickets to the appropriate support agents. This ensures that each ticket is handled by the most qualified agent, improving the quality of support provided.
PrecisionFlow Technologies also leverages Deskhero's AI capabilities to enhance the search results within the platform. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to provide more relevant search results, making it easier for support agents to find the necessary information.
The company uses Deskhero's knowledge base feature to provide self-service options to their customers. The AI capabilities of Deskhero generate articles from Word, PowerPoint, and PDF files, creating a comprehensive knowledge base that customers can refer to for common queries.
Deskhero's REST API allows PrecisionFlow Technologies to integrate the platform with their existing systems, ensuring a seamless flow of data. This integration, combined with the AI capabilities of Deskhero, provides a robust and efficient helpdesk solution for PrecisionFlow Technologies.
How does Deskhero's AI capabilities improve ticket resolution times?
Deskhero's AI analyzes incoming tickets and suggests relevant responses based on previous tickets and knowledge base articles. This reduces the time spent on each ticket, thereby improving ticket resolution times.
How does Deskhero enhance the search results within the platform?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to provide more relevant search results. This makes it easier for support agents to find the necessary information.
How does Deskhero's knowledge base feature provide self-service options to customers?
Deskhero's AI generates knowledge base articles from Word, PowerPoint, and PDF files. Customers can refer to these articles for common queries, providing a self-service option.
* This article provides an example of how a fictive company in the Manufacture of Flow Measuring Instruments industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
