FoldBox Solutions receives a high volume of helpdesk requests every day, ranging from technical issues to product-related inquiries. With Deskhero's advanced AI capabilities, the company has automated the process of responding to these requests. The AI uses embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies, significantly reducing the time taken to resolve each ticket.
Deskhero's AI has also improved the search functionality within the platform. When a helpdesk representative searches for information to resolve a ticket, the AI uses embeddings to find the most relevant content, making the search process more efficient.
Additionally, FoldBox Solutions has utilized Deskhero's website scraping feature to keep their knowledge base current with the latest product information. This feature has eliminated the need for manual updates, saving valuable time and resources.
Moreover, FoldBox Solutions has taken advantage of Deskhero's custom fields and user groups to better manage their helpdesk team. They have created custom fields for different types of requests and user groups for different departments, allowing them to quickly route tickets to the right team member.
In conclusion, Deskhero's advanced AI capabilities have enabled FoldBox Solutions to provide faster and more accurate responses to helpdesk requests, leading to improved customer satisfaction and a more efficient helpdesk team.
How does Deskhero's AI generate suggested replies to helpdesk requests?
Deskhero's AI uses embeddings from previous tickets, knowledge base articles, and uploaded files to understand the context of the request. It then uses this information to generate a suggested reply.
How does Deskhero's AI improve search functionality?
When a search is performed, Deskhero's AI uses embeddings to find the most relevant content from previous tickets, knowledge base articles, and uploaded files. This makes the search process more efficient.
How does Deskhero's website scraping feature keep the knowledge base current?
Deskhero's AI can scrape data from your website to keep the knowledge base up-to-date with the latest product information. This eliminates the need for manual updates.
* This article provides an example of how a fictive company in the Manufacture of Folding Cartons industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
