CartonCraft Inc. receives numerous customer inquiries daily about product specifications, order status, and troubleshooting. By leveraging Deskhero's advanced AI capabilities, the company has been able to automate the process of responding to these queries. The AI uses embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies, reducing the time spent by customer service representatives on each ticket.
Deskhero's AI capabilities have also enhanced the search results within the platform. When a customer service representative searches for information to resolve a ticket, the AI uses embeddings to find the most relevant content, making it quicker and easier to find the needed information.
The company has also benefited from the ability of Deskhero's AI to scrape data from their website. This feature has allowed them to keep their knowledge base up-to-date with the latest product information without manual input.
Furthermore, CartonCraft Inc. has used Deskhero's custom fields and user groups to organize their customer service team more efficiently. They have created custom fields for different types of inquiries and user groups for different departments, enabling them to route tickets to the appropriate team member quickly.
Overall, Deskhero's advanced AI capabilities have enabled CartonCraft Inc. to provide faster and more accurate responses to customer inquiries, improving customer satisfaction and reducing the workload of their customer service team.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses embeddings from previous tickets, knowledge base articles, and uploaded files to understand the context of the inquiry. It then uses this information to generate a suggested reply.
How does Deskhero's AI enhance search results?
When a search is performed, Deskhero's AI uses embeddings to find the most relevant content from previous tickets, knowledge base articles, and uploaded files. This makes it quicker and easier to find the needed information.
How does Deskhero's website scraping feature work?
Deskhero's AI can scrape data from your website to keep the knowledge base up-to-date with the latest product information. This eliminates the need for manual input.
* This article provides an example of how a fictive company in the Manufacture of Folding Cartons industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
