GrindPro Industries receives hundreds of customer queries daily, ranging from technical issues to product inquiries. The company uses Deskhero's ticket management system to organize these queries, ensuring no customer request is overlooked. The AI capabilities of Deskhero analyze the content of each ticket, using OpenAI Embeddings to find relevant information from previous tickets, knowledge base articles, and other resources.
With the help of Deskhero's AI, GrindPro's support team can quickly generate suggested replies based on the analyzed data. This not only speeds up the response time but also ensures the accuracy of the information provided to the customers. The AI also enhances the search results, making it easier for the support team to find relevant information.
GrindPro also leverages Deskhero's knowledge base feature, which is enriched by the AI's ability to generate articles from various file formats like Word, PowerPoint, and PDF. This allows the company to easily create a comprehensive database of information that can be used to assist customers.
Deskhero's website scraping feature is another tool that GrindPro finds useful. The AI can scrape data from the company's website, adding another layer of information that can be used to respond to customer queries. This feature is particularly useful for keeping the knowledge base up-to-date with the latest product information.
Finally, GrindPro uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows the company to leverage the benefits of Deskhero's AI capabilities across their entire operation, improving efficiency and customer satisfaction.
How does Deskhero's AI improve response time?
Deskhero's AI analyzes incoming tickets and uses OpenAI Embeddings to find relevant information from previous tickets, knowledge base articles, and other resources. It then generates suggested replies based on this data, speeding up the response time.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI can generate knowledge base articles from various file formats like Word, PowerPoint, and PDF. It can also scrape data from the company's website, ensuring the knowledge base is always up-to-date with the latest information.
Can Deskhero's AI be integrated with other systems?
Yes, Deskhero's REST API allows for seamless integration with existing systems, enabling companies to leverage the benefits of the platform's AI capabilities across their entire operation.
* This article provides an example of how a fictive company in the Manufacture of food grinding and cutting machines industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
