IronMold Inc. has an extensive knowledge base, including manuals, policies, and presentations. However, customers often struggled to find the information they needed, leading to an increased number of customer support tickets.
By implementing Deskhero, IronMold Inc. was able to leverage the platform's AI capabilities to enhance their knowledge base. Deskhero uses OpenAI Embeddings from the company's uploaded files and scraped website data to generate knowledge base articles.
These AI-generated articles are easy to understand and contain all the relevant information a customer might need. This has made it easier for customers to find the information they're looking for, reducing the number of support tickets generated.
Additionally, Deskhero's comprehensive search bar has made it easier for customers to navigate the knowledge base. The platform's AI capabilities also enhance search results, ensuring customers find the most relevant information quickly.
Overall, Deskhero's advanced AI capabilities have significantly improved IronMold Inc.'s knowledge base, leading to a reduction in customer support tickets and an increase in customer satisfaction.
How does Deskhero's AI capabilities enhance our knowledge base?
Deskhero uses OpenAI Embeddings from your uploaded files and scraped website data to generate knowledge base articles. These AI-generated articles are easy to understand and contain all the relevant information a customer might need.
Can Deskhero's AI capabilities improve search results in our knowledge base?
Yes, Deskhero's AI capabilities enhance search results in your knowledge base, ensuring customers find the most relevant information quickly.
Can Deskhero reduce the number of customer support tickets we receive?
Yes, by enhancing your knowledge base and improving search results, Deskhero can help your customers find the information they need without having to contact your support team, thereby reducing the number of support tickets you receive.
* This article provides an example of how a fictive company in the Manufacture of forging machinery industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
