SteelCraft Manufacturing deals with a large volume of customer queries daily, which was proving challenging to manage effectively. The company needed a solution that could help them respond to customer queries quickly and accurately.
With Deskhero, SteelCraft Manufacturing was able to leverage the platform's AI capabilities to streamline their customer communication. Deskhero uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to suggest relevant replies to customer queries.
This has significantly reduced the time taken to respond to customer queries, as support staff no longer have to manually search for information. Instead, they can rely on Deskhero's AI-generated suggestions to provide quick, accurate responses.
Furthermore, Deskhero's custom email domains and user groups features have made it easier for SteelCraft Manufacturing to manage and track customer communication. The platform's kanban board feature has also helped the company visualize their customer support workflow, making it easier to identify bottlenecks and areas for improvement.
Overall, Deskhero's advanced AI capabilities have greatly improved SteelCraft Manufacturing's customer communication, leading to higher customer satisfaction rates.
How does Deskhero's AI capabilities improve our customer communication?
Deskhero uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to suggest relevant replies to customer queries. This reduces the time your support staff spend searching for information, allowing them to respond to queries faster.
Can Deskhero help us manage and track customer communication?
Yes, Deskhero's custom email domains and user groups features make it easier to manage and track customer communication. The platform's kanban board feature also helps you visualize your customer support workflow.
Can Deskhero help us identify areas for improvement in our customer support workflow?
Yes, Deskhero's kanban board feature allows you to visualize your customer support workflow, making it easier to identify bottlenecks and areas for improvement.
* This article provides an example of how a fictive company in the Manufacture of forging machinery industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
