ChillChef's customer support team often deals with complex inquiries related to their wide range of gourmet products. To handle these effectively, they use Deskhero's advanced AI capabilities. The AI analyzes previous tickets, knowledge base articles, uploaded files, and scraped website data to suggest relevant replies, making the process faster and more accurate.
The AI-powered comprehensive search bar is a valuable tool for ChillChef's customer support team. It allows them to quickly find the necessary information from the vast amount of data available, enabling them to provide prompt and precise responses to customer inquiries.
Deskhero's AI also assists in maintaining the knowledge base. It can generate articles from Word, PowerPoint, and PDF files, ensuring that the knowledge base is always updated with the latest product information and policies.
With the help of custom fields and user groups features, ChillChef can categorize tickets based on their nature and assign them to the appropriate teams. This not only improves the efficiency of the team but also ensures that each inquiry is handled by the right person, enhancing the quality of customer service.
In summary, Deskhero's advanced AI capabilities have significantly improved ChillChef's helpdesk services, leading to higher customer satisfaction.
How does Deskhero's AI assist in handling complex inquiries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then processed by OpenAI's ChatGPT to generate suggested replies, helping the team handle complex inquiries more effectively.
How does the AI-powered search bar improve the efficiency of the customer support team?
The AI-powered search bar uses advanced algorithms to search through all the data available, allowing the team to quickly find the necessary information. This leads to faster and more accurate responses, improving the team's efficiency.
How does the AI maintain the knowledge base?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files. This makes it easier to keep the knowledge base updated with the latest information.
* This article provides an example of how a fictive company in the Manufacture of Frozen Dinners industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
