IceDine's customer support team receives a large number of inquiries every day. To manage these effectively, they use Deskhero's ticket management system. The system's advanced AI capabilities analyze previous tickets, knowledge base articles, uploaded files, and scraped website data to suggest relevant replies, greatly reducing the response time.
The AI-powered comprehensive search bar is an invaluable tool for IceDine's customer support team. It enables them to quickly find the required information from the vast amount of data available, leading to faster and more accurate responses to customer inquiries.
Deskhero's AI also helps in keeping the knowledge base up-to-date. It can generate articles from Word, PowerPoint, and PDF files, making it easier for the team to maintain the knowledge base with the latest product information and policies.
With the help of custom fields and user groups features, IceDine can categorize tickets based on their nature and assign them to the appropriate teams. This ensures that each inquiry is handled by the right person, improving the overall quality of customer service.
In conclusion, the use of Deskhero's advanced AI capabilities has significantly improved the efficiency of IceDine's customer support, leading to better customer service.
How does Deskhero's AI suggest replies to customer inquiries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then processed by OpenAI's ChatGPT to generate suggested replies.
How does the AI-powered search bar work?
The AI-powered search bar uses advanced algorithms to search through all the data available, including tickets, knowledge base articles, uploaded files, and scraped website data, to find the most relevant information.
Can the AI generate knowledge base articles from any type of file?
Currently, Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files.
* This article provides an example of how a fictive company in the Manufacture of Frozen Dinners industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
