FrostyFeasts receives hundreds of customer inquiries daily, ranging from product information requests to complaints. The company uses Deskhero's ticket management system to efficiently handle these inquiries. The advanced AI capabilities of Deskhero analyze previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to suggest relevant replies, significantly reducing the response time.
The AI-powered comprehensive search bar allows FrostyFeasts' customer support team to quickly find relevant information from the vast amount of data available. This feature has drastically improved the efficiency of the team, enabling them to provide faster and more accurate responses to customer inquiries.
Deskhero's AI also helps in creating and updating the knowledge base. The AI can generate articles from Word, PowerPoint, and PDF files, making it easier for the team to keep the knowledge base up-to-date with the latest product information and policies.
Additionally, the custom fields and user groups features allow FrostyFeasts to categorize tickets based on their nature and assign them to the appropriate teams. This ensures that each inquiry is handled by the right person, improving the overall quality of customer service.
Overall, the use of Deskhero's advanced AI capabilities has transformed FrostyFeasts' customer support, making it more efficient and effective.
How does Deskhero's AI suggest replies to customer inquiries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does the AI-powered search bar work?
The AI-powered search bar uses advanced algorithms to search through all the data available, including tickets, knowledge base articles, uploaded files, and scraped website data, to find the most relevant information.
Can the AI generate knowledge base articles from any type of file?
Currently, Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files.
* This article provides an example of how a fictive company in the Manufacture of Frozen Dinners industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
