FruityFresh has a vast knowledge base consisting of articles generated from Word, PowerPoint, PDF files, and other resources. They use Deskhero's AI capabilities to leverage this data and generate suggested replies for their customer support team.
The AI-powered comprehensive search bar enables FruityFresh's support team to quickly find relevant content from the knowledge base, improving their efficiency and reducing response time.
Deskhero's custom email domains feature allows FruityFresh to maintain a professional image while interacting with customers. The AI capabilities of Deskhero ensure that relevant content is found and sent through these custom email domains.
Using Deskhero's user groups feature, FruityFresh effectively organizes their customer support team based on expertise and query nature. The AI capabilities help in directing the queries to the right group, ensuring faster resolution.
Lastly, FruityFresh uses Deskhero's REST API to seamlessly integrate the platform with their existing CRM system, creating a unified platform for customer support.
How does Deskhero's AI capabilities enhance the knowledge base?
Deskhero's AI analyzes the knowledge base articles and other resources to generate suggested replies for the customer support team, enhancing the utility of the knowledge base.
How does Deskhero's user groups feature improve customer support?
Deskhero's user groups feature allows companies to organize their customer support team based on expertise and query nature. The AI capabilities help in directing the queries to the right group, ensuring faster resolution.
How does Deskhero's custom email domains feature contribute to a professional image?
Deskhero's custom email domains feature allows companies to maintain a professional image while interacting with customers. The AI capabilities of Deskhero ensure that relevant content is found and sent through these custom email domains.
* This article provides an example of how a fictive company in the Manufacture of fruit juice industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
