MoldMaster Ltd. uses Deskhero's structured data lists and custom fields to effectively manage and categorize customer queries and issues. This allows the company to prioritize tickets based on urgency and complexity, ensuring prompt and efficient resolution of customer problems.
The company utilizes Deskhero's custom email domains and user groups to streamline communication within the team and with customers. This centralizes all customer communications and maintains a consistent brand image.
MoldMaster Ltd. leverages Deskhero's knowledge base and website scraping features to provide customers with comprehensive and accurate information. The company uploads its policies, manuals, and presentations, and Deskhero's AI capabilities generate relevant articles and responses based on this data.
Deskhero's advanced AI capabilities utilize OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, greatly reducing the time spent on crafting responses and enhancing the efficiency of the customer support team.
Finally, MoldMaster Ltd. uses Deskhero's comprehensive search bar and REST API to quickly locate information and integrate with other systems. This further improves the efficiency of their customer support operations and provides a seamless experience for both the team and the customers.
How does Deskhero's AI capabilities enhance our customer service?
Deskhero's AI capabilities use OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then used to generate suggested replies, greatly reducing the time spent on crafting responses and enhancing the efficiency of your customer service.
Can Deskhero integrate with our existing systems?
Yes, Deskhero offers a REST API that allows it to integrate with your existing systems, providing a seamless experience for both your team and your customers.
Can we maintain our brand image while using Deskhero?
Absolutely. Deskhero allows you to use custom email domains, ensuring that all customer communications maintain a consistent brand image.
* This article provides an example of how a fictive company in the Manufacture of Fungicides industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
