FungiFree Inc. uses Deskhero's structured data lists and custom fields to organize and categorize their customer queries and issues. This allows them to efficiently manage and prioritize tickets, ensuring that urgent matters are addressed promptly.
The company also utilizes Deskhero's custom email domains and user groups to facilitate effective communication within the team and with customers. This helps in maintaining a consistent brand image and ensures that all customer communications are centralized and easily accessible.
FungiFree Inc. takes advantage of Deskhero's knowledge base and website scraping features to provide comprehensive and accurate information to customers. The company uploads its policies, manuals, and presentations, and Deskhero's AI capabilities generate relevant articles and responses based on this data.
Deskhero's advanced AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time spent on crafting responses and improving the overall efficiency of the customer support team.
Lastly, FungiFree Inc. uses Deskhero's comprehensive search bar and REST API to quickly locate information and integrate with other systems. This further enhances the efficiency of their customer support operations and provides a seamless experience for both the team and the customers.
How does Deskhero's AI capabilities improve the efficiency of our customer support team?
Deskhero's AI capabilities use OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then used to generate suggested replies, significantly reducing the time spent on crafting responses and improving the overall efficiency of the customer support team.
Can Deskhero integrate with our existing systems?
Yes, Deskhero offers a REST API that allows it to integrate with your existing systems, providing a seamless experience for both your team and your customers.
Can we maintain our brand image while using Deskhero?
Absolutely. Deskhero allows you to use custom email domains, ensuring that all customer communications maintain a consistent brand image.
* This article provides an example of how a fictive company in the Manufacture of Fungicides industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
