FurryFeet Inc. receives a high volume of customer inquiries about product care, sizing, and availability. They use Deskhero's ticket management feature to organize these inquiries and ensure that each one is addressed promptly. The kanban board provides a visual representation of the support workflow, making it easy for the team to track progress and identify bottlenecks.
The company also leverages Deskhero's advanced AI capabilities to enhance their support services. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files like product manuals to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time it takes to respond to customer inquiries.
FurryFeet Inc. uses the custom fields feature to categorize tickets based on the type of inquiry. This allows them to prioritize urgent issues and assign tickets to the appropriate team members. The structured data lists provide an overview of all active tickets, helping the team stay organized and manage their workload effectively.
With Deskhero's custom email domains, FurryFeet Inc. can provide a consistent and professional image in their customer communications. The comprehensive search bar makes it easy to find specific tickets or customer information, further improving efficiency.
Finally, the REST API allows FurryFeet Inc. to integrate Deskhero with their existing systems, providing a seamless experience for both their support team and their customers.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then processed by OpenAI's ChatGPT to generate suggested replies.
Can I customize the categories for tickets?
Yes, Deskhero allows you to create custom fields for your tickets. You can use these fields to categorize tickets based on the type of inquiry, priority level, or any other criteria that suits your needs.
Can Deskhero integrate with our existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems.
* This article provides an example of how a fictive company in the Manufacture of Fur Footwear and Slippers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
