CozyToes Ltd. has an extensive range of products, each with its own care instructions, sizing details, and unique features. They use Deskhero's knowledge base feature to store this information and make it easily accessible to their support team and customers.
The company also leverages Deskhero's AI capabilities to enhance their knowledge base. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then processed by OpenAI's ChatGPT to generate new knowledge base articles, ensuring that the information is always up-to-date and comprehensive.
CozyToes Ltd. uses Deskhero's user groups feature to assign roles and permissions to their support team members. This ensures that each team member has access to the information they need to assist customers effectively.
With Deskhero's website scraping feature, CozyToes Ltd. can automatically gather and update product information from their website. This saves the support team time and ensures that the knowledge base always reflects the most current product details.
Finally, the comprehensive search bar allows CozyToes Ltd.'s support team and customers to quickly find the information they need. The AI-enhanced search results ensure that the most relevant information is always displayed first.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then processed by OpenAI's ChatGPT to generate new knowledge base articles.
Can we control who has access to the knowledge base?
Yes, Deskhero's user groups feature allows you to assign roles and permissions to your team members. You can control who has access to the knowledge base and what they can do with the information.
Does Deskhero automatically update the knowledge base with new product information?
Yes, with Deskhero's website scraping feature, you can automatically gather and update product information from your website.
* This article provides an example of how a fictive company in the Manufacture of Fur Footwear and Slippers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
