PolishPro receives numerous customer inquiries daily, ranging from product usage instructions to troubleshooting. The company uses Deskhero's ticket management system to efficiently categorize and respond to these queries. The AI capabilities of Deskhero allow PolishPro to leverage OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies/manuals/presentations. This helps in generating suggested replies, thereby reducing the response time significantly.
Deskhero's AI also enhances the search results by using the embeddings from the company's scraped website data. This feature enables PolishPro's customer support team to quickly find relevant information and provide accurate responses to customer queries.
The custom fields feature of Deskhero allows PolishPro to tailor their ticketing system according to their specific needs. The AI then uses these custom fields to further refine the suggested replies and search results.
PolishPro also utilizes Deskhero's knowledge base feature to create a comprehensive repository of information. The AI capabilities of Deskhero generate articles from various sources like Word, PowerPoint, and PDF files, making it easier for the customer support team to access and share this information.
Overall, Deskhero's advanced AI capabilities have enabled PolishPro to enhance their customer support services, reduce response time, and improve customer satisfaction.
How does Deskhero's AI enhance the search results?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to enhance the search results. This allows the customer support team to quickly find relevant information and provide accurate responses.
What is the benefit of the custom fields feature?
The custom fields feature allows companies to tailor their ticketing system according to their specific needs. The AI then uses these custom fields to refine the suggested replies and search results.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI can generate knowledge base articles from various sources like Word, PowerPoint, and PDF files. This makes it easier for the customer support team to access and share information.
* This article provides an example of how a fictive company in the Manufacture of Furniture Polishes industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
