ShineMaster's helpdesk team handles a large volume of customer queries every day. To manage these effectively, ShineMaster uses Deskhero's ticket management system. The advanced AI capabilities of Deskhero help ShineMaster in suggesting replies based on OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies/manuals/presentations.
Deskhero's AI also improves the search results by using the embeddings from the company's scraped website data. This feature enables ShineMaster's helpdesk team to find relevant information quickly and provide precise responses to customer queries.
ShineMaster leverages the custom fields feature of Deskhero to customize their ticketing system as per their requirements. The AI uses these custom fields to further refine the suggested replies and search results.
ShineMaster also uses Deskhero's knowledge base feature to create a robust repository of information. The AI capabilities of Deskhero generate articles from various sources like Word, PowerPoint, and PDF files, making it easier for the helpdesk team to access and share this information.
Overall, Deskhero's advanced AI capabilities have enabled ShineMaster to improve their helpdesk services, reduce response time, and enhance customer satisfaction.
How does Deskhero's AI improve the efficiency of the helpdesk services?
Deskhero's AI suggests replies based on OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files. This reduces the response time and improves the efficiency of the helpdesk services.
How does the custom fields feature benefit ShineMaster?
The custom fields feature allows ShineMaster to customize their ticketing system as per their requirements. The AI uses these custom fields to refine the suggested replies and search results.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI generates knowledge base articles from various sources like Word, PowerPoint, and PDF files. This makes it easier for the helpdesk team to access and share information.
* This article provides an example of how a fictive company in the Manufacture of Furniture Polishes industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
