GlossGenius deals with a wide range of customer queries daily. To handle these efficiently, GlossGenius uses Deskhero's ticket management system. The advanced AI capabilities of Deskhero assist GlossGenius in suggesting replies based on OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies/manuals/presentations.
Deskhero's AI also optimizes the search results by using the embeddings from the company's scraped website data. This feature enables GlossGenius's customer support team to find relevant information swiftly and provide accurate responses to customer queries.
GlossGenius leverages the custom fields feature of Deskhero to adapt their ticketing system according to their specific needs. The AI uses these custom fields to further refine the suggested replies and search results.
GlossGenius also uses Deskhero's knowledge base feature to build a comprehensive repository of information. The AI capabilities of Deskhero generate articles from various sources like Word, PowerPoint, and PDF files, making it easier for the customer support team to access and share this information.
Overall, Deskhero's advanced AI capabilities have enabled GlossGenius to optimize their customer support services, reduce response time, and increase customer satisfaction.
How does Deskhero's AI optimize the customer support services?
Deskhero's AI suggests replies based on OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files. This reduces the response time and optimizes the customer support services.
What is the benefit of the custom fields feature?
The custom fields feature allows GlossGenius to adapt their ticketing system according to their specific needs. The AI uses these custom fields to refine the suggested replies and search results.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI generates knowledge base articles from various sources like Word, PowerPoint, and PDF files. This makes it easier for the customer support team to access and share information.
* This article provides an example of how a fictive company in the Manufacture of Furniture Polishes industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
