ProGas Manufacturing uses Deskhero's user groups feature to categorize their support team based on expertise. The AI capabilities of Deskhero then direct customer queries to the appropriate team, ensuring efficient resolution of issues.
Deskhero's custom email domains feature allows ProGas Manufacturing to maintain a professional image in their communication with customers. The AI capabilities of Deskhero analyze the content of incoming emails and suggest replies, improving response time.
The company uses Deskhero's kanban board to visualize the workflow of their support team. The AI capabilities of Deskhero analyze the board and suggest improvements to enhance efficiency.
ProGas Manufacturing also leverages Deskhero's REST API to integrate the platform with their existing CRM system. This allows them to have a unified view of their customer interactions and improve their service.
Finally, the company uses Deskhero's comprehensive search bar to quickly find relevant information from their knowledge base, tickets, and uploaded files. The AI capabilities of Deskhero enhance the search results, making it easier for the support team to find the information they need.
How does Deskhero's AI capabilities improve the efficiency of the support team?
Deskhero's AI capabilities direct customer queries to the appropriate team based on expertise, suggest replies to incoming emails, suggest improvements to the workflow visualized on the kanban board, and enhance search results. All these contribute to improving the efficiency of the support team.
How does Deskhero's custom email domains feature benefit the company?
Deskhero's custom email domains feature allows the company to maintain a professional image in their communication with customers. The AI capabilities of Deskhero analyze the content of incoming emails and suggest replies, improving response time.
How does the company use Deskhero's REST API?
ProGas Manufacturing uses Deskhero's REST API to integrate the platform with their existing CRM system. This allows them to have a unified view of their customer interactions and improve their service.
* This article provides an example of how a fictive company in the Manufacture of gas tanks industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
