EcoGas Tanks uses Deskhero's ticket management feature to handle customer queries efficiently. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest replies, reducing the workload of the support team.
The company leverages Deskhero's custom fields and structured data lists to categorize and prioritize customer queries. This helps them provide timely and effective support to their customers.
EcoGas Tanks has a comprehensive knowledge base, which they manage using Deskhero. The platform's AI capabilities analyze uploaded files like manuals and presentations and generate relevant knowledge base articles. This ensures that the support team always has access to up-to-date information.
The company uses Deskhero's website scraping feature to stay updated on industry trends and regulations. The AI capabilities of Deskhero analyze this scraped data and update the knowledge base accordingly.
Finally, EcoGas Tanks uses Deskhero's comprehensive search bar and REST API to integrate the platform with their existing systems. This allows them to access all necessary information seamlessly and enhances the efficiency of their customer support.
How does Deskhero's AI capabilities help in managing customer queries?
Deskhero's AI capabilities analyze previous tickets and knowledge base articles to suggest replies to new queries. This reduces the workload of the support team and improves the efficiency of customer support.
How does Deskhero manage the company's knowledge base?
The company can upload manuals and presentations to Deskhero. The platform's AI capabilities analyze these files and generate relevant knowledge base articles. This ensures that the support team always has access to up-to-date information.
How does Deskhero's website scraping feature benefit the company?
Deskhero's website scraping feature allows the company to stay updated on industry trends and regulations. The AI capabilities of Deskhero analyze this scraped data and update the knowledge base accordingly.
* This article provides an example of how a fictive company in the Manufacture of gas tanks industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
