GasTank Solutions receives numerous customer queries daily regarding the installation, maintenance, and troubleshooting of their gas tanks. They use Deskhero's ticket management feature to efficiently handle these queries. The advanced AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest replies, significantly reducing response time.
The company also utilizes Deskhero's custom fields and structured data lists to categorize and prioritize customer queries. This allows them to provide timely and effective support to their customers.
GasTank Solutions has a vast knowledge base, including manuals and presentations, which they upload to Deskhero. The platform's AI capabilities analyze these files and generate relevant knowledge base articles. This not only saves time but also ensures that the information is easily accessible to the support team.
Deskhero's website scraping feature is used by GasTank Solutions to keep track of any changes in regulations or industry standards related to gas tanks. The AI capabilities of Deskhero analyze this scraped data and update the knowledge base accordingly.
Finally, GasTank Solutions uses Deskhero's comprehensive search bar and REST API to integrate the platform with their existing systems. This ensures seamless access to all necessary information and further enhances the efficiency of their customer support.
How does Deskhero's AI capabilities help in handling customer queries?
Deskhero's AI capabilities analyze previous tickets and knowledge base articles to suggest replies to new queries. This significantly reduces the response time and improves the efficiency of customer support.
How does Deskhero handle the company's knowledge base?
The company can upload manuals and presentations to Deskhero. The platform's AI capabilities analyze these files and generate relevant knowledge base articles. This makes the information easily accessible to the support team.
How does Deskhero's website scraping feature benefit the company?
Deskhero's website scraping feature keeps track of any changes in regulations or industry standards related to gas tanks. The AI capabilities of Deskhero analyze this scraped data and update the knowledge base accordingly.
* This article provides an example of how a fictive company in the Manufacture of gas tanks industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
