GearTech Manufacturing has a vast customer base, each with unique queries and problems. Managing these queries was a daunting task until they implemented Deskhero. With its advanced AI capabilities, Deskhero leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies. This has drastically reduced the time taken to respond to customer queries.
The AI also enhances the search results in the knowledge base. When a customer searches for a solution, the AI uses the embeddings to find the most relevant content. This has made it easier for customers to find solutions on their own, reducing the load on the customer support team.
Deskhero's AI also helps in ticket management. It categorizes the tickets based on the content and assigns them to the appropriate support team. This has improved the efficiency of the support team as they no longer have to spend time categorizing and assigning tickets.
The custom fields feature allows GearTech to tailor the platform to their specific needs. They can add fields like 'gear type', 'issue type', etc. to better categorize and manage the tickets.
Overall, Deskhero's AI capabilities have significantly improved GearTech's customer support efficiency and customer satisfaction.
How does Deskhero's AI improve response time?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to generate suggested replies to customer queries. This significantly reduces the time taken to respond to customer queries.
How does Deskhero's AI enhance search results?
When a customer searches for a solution in the knowledge base, Deskhero's AI uses the embeddings to find the most relevant content, making it easier for customers to find solutions on their own.
How does Deskhero's AI help in ticket management?
Deskhero's AI categorizes the tickets based on the content and assigns them to the appropriate support team. This improves the efficiency of the support team as they no longer have to spend time categorizing and assigning tickets.
* This article provides an example of how a fictive company in the Manufacture of gears industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
