PharmaGenix has a vast repository of knowledge in the form of policies, manuals, presentations, and other documents. Before implementing Deskhero, finding relevant information from this repository was a time-consuming task for the support agents.
With Deskhero, PharmaGenix has been able to structure this knowledge and make it easily accessible. The platform's AI capabilities generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This has made it easier for support agents to find the information they need to resolve customer queries.
Deskhero's AI also uses OpenAI Embeddings from these resources to suggest relevant replies to customer queries. This has not only improved the accuracy of the responses but also reduced the time spent by support agents on each ticket.
The platform's comprehensive search bar, powered by AI, further enhances the efficiency of the support agents. It uses the embeddings to find the most relevant content, reducing the resolution time for customer queries.
Overall, Deskhero's AI capabilities have significantly improved the knowledge management at PharmaGenix, making the customer support more efficient and effective.
How has Deskhero improved the knowledge management at PharmaGenix?
Deskhero's AI capabilities generate knowledge base articles from various resources like Word, PowerPoint, PDF files, and even scrape data from the company's website. This has made it easier for support agents to find the information they need to resolve customer queries.
How does Deskhero's AI suggest relevant replies to customer queries?
Deskhero's AI uses OpenAI Embeddings from various resources to suggest relevant replies to customer queries. This improves the accuracy of the responses and reduces the time spent by support agents on each ticket.
How does the comprehensive search bar of Deskhero work?
Deskhero's comprehensive search bar, powered by AI, uses the embeddings to find the most relevant content when a support agent searches for information. This reduces the resolution time for customer queries.
* This article provides an example of how a fictive company in the Manufacture of generic medicines industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
