MediPure receives a large volume of queries from customers, suppliers, and partners every day. Managing these queries was a challenge until they implemented Deskhero. The platform's ticket management feature has enabled MediPure to efficiently track, prioritize, and respond to all incoming queries.
Deskhero's AI capabilities have significantly improved the response time and accuracy of MediPure's helpdesk services. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data, the AI suggests relevant replies to customer queries. This has reduced the time spent by helpdesk agents on each ticket, improving their productivity.
The AI also enhances the search results within the platform. When a helpdesk agent searches for information to resolve a query, the AI uses the embeddings to find the most relevant content. This has made it easier for agents to find the information they need, reducing the resolution time for customer queries.
MediPure also uses Deskhero's user groups feature to organize its helpdesk team. This has improved the coordination among the team members and made the workflow more efficient.
Overall, Deskhero's AI capabilities have optimized MediPure's helpdesk services, enhancing the efficiency and effectiveness of the team.
How has Deskhero improved the response time of MediPure's helpdesk services?
Deskhero's AI capabilities suggest relevant replies to customer queries by leveraging OpenAI Embeddings from various resources. This reduces the time spent by helpdesk agents on each ticket, thus improving the response time.
How does Deskhero's AI enhance the search results within the platform?
When a helpdesk agent searches for information to resolve a query, Deskhero's AI uses the embeddings to find the most relevant content. This makes it easier for agents to find the information they need, reducing the resolution time for customer queries.
How does MediPure use Deskhero's user groups feature?
MediPure uses Deskhero's user groups feature to organize its helpdesk team. This improves the coordination among the team members and makes the workflow more efficient.
* This article provides an example of how a fictive company in the Manufacture of generic medicines industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
