GenMed Solutions receives hundreds of queries daily from pharmacies, hospitals, and healthcare providers about their generic medicines. Managing these queries was a significant challenge until they implemented Deskhero. With Deskhero's ticket management feature, GenMed can now efficiently track, prioritize, and respond to all incoming queries.
The AI capabilities of Deskhero have significantly improved the response time and accuracy of GenMed's customer support. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data, Deskhero can suggest relevant replies to customer queries. This has reduced the time spent by support agents on each ticket, improving overall productivity.
Deskhero's AI also enhances the search results within the platform. When a support agent searches for information to resolve a query, the AI uses the embeddings to find the most relevant content. This has made it easier for agents to find the information they need, reducing the resolution time for customer queries.
GenMed also uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows for real-time synchronization of data, ensuring that the support agents always have the most up-to-date information.
Overall, Deskhero's AI capabilities have transformed GenMed's customer support, making it more efficient and effective. The platform's features have not only improved the support agents' productivity but also enhanced the customer experience.
How has Deskhero improved the response time of GenMed's customer support?
Deskhero's AI capabilities suggest relevant replies to customer queries by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and other resources. This reduces the time spent by support agents on each ticket, thus improving the response time.
How does Deskhero's AI enhance the search results within the platform?
When a support agent searches for information to resolve a query, Deskhero's AI uses the embeddings to find the most relevant content. This makes it easier for agents to find the information they need, reducing the resolution time for customer queries.
How does GenMed use Deskhero's REST API?
GenMed uses Deskhero's REST API to integrate the platform with their existing systems. This allows for real-time synchronization of data, ensuring that the support agents always have the most up-to-date information.
* This article provides an example of how a fictive company in the Manufacture of generic medicines industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
