BioHealth Solutions maintains an extensive knowledge base, including product manuals, policies, and research papers. However, accessing and navigating this vast amount of information was a challenge for both employees and customers.
By implementing Deskhero, BioHealth Solutions was able to leverage the platform's advanced AI capabilities to enhance access to their knowledge base. The AI uses OpenAI Embeddings to find relevant content from the knowledge base, previous tickets, and other resources.
The AI-powered solution not only made it easier to find relevant information but also improved the accuracy of the search results. This has significantly improved the efficiency of the customer support team, who can now quickly find the information they need to resolve customer queries.
Additionally, the AI capabilities have been beneficial for internal operations. Employees can easily access relevant policies, manuals, and other resources, improving their productivity and efficiency.
Overall, Deskhero's AI capabilities have significantly improved access to BioHealth Solution's knowledge base, benefiting both customers and employees.
How does Deskhero's AI enhance access to the knowledge base?
Deskhero's AI uses OpenAI Embeddings to find relevant content from the knowledge base, previous tickets, and other resources. This improves the accuracy of the search results and makes it easier to find the needed information.
Does the AI only benefit the customer support team?
No, the AI capabilities also benefit internal operations. Employees can easily access relevant policies, manuals, and other resources, improving their productivity and efficiency.
Can the AI generate suggested replies for customer queries?
Yes, the AI can generate suggested replies for common customer queries based on the relevant content it finds. This can significantly reduce the time taken to respond to customer queries.
* This article provides an example of how a fictive company in the Manufacture of generic pharmaceuticals industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
