Industrial Glass Solutions provides a wide range of industrial-grade glass products to various industries. The company receives numerous customer inquiries daily, which are managed using Deskhero's ticket management feature. The integration of Deskhero's advanced AI capabilities has significantly improved the efficiency of this process.
The AI system leverages OpenAI Embeddings from previous tickets to suggest replies based on similar past inquiries. This feature has reduced response time, improved the consistency of information provided, and allowed the support team to handle more inquiries.
Additionally, the AI system enhances the search results within the platform. When a customer service representative searches for a specific topic, the AI system uses the embeddings from the knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to provide the most relevant content. This feature has drastically improved the efficiency of the support team, enabling them to provide accurate information quickly.
Industrial Glass Solutions also uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration has ensured that all customer-related data is centralized, further improving the efficiency of the support team.
Overall, Deskhero's advanced AI capabilities have enabled Industrial Glass Solutions to improve operational efficiency in their customer support department, reduce response times, and improve customer satisfaction.
How does the AI system suggest replies to customer inquiries?
The AI system leverages OpenAI Embeddings from previous tickets to suggest replies based on similar past inquiries. This feature significantly reduces response time and improves the consistency of information provided.
How does the AI system enhance search results within the platform?
When a customer service representative searches for a specific topic, the AI system uses the embeddings from the knowledge base articles, uploaded files, and scraped website data to provide the most relevant content.
How does Industrial Glass Solutions use Deskhero's REST API?
Industrial Glass Solutions uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration ensures that all customer-related data is centralized, further improving the efficiency of the support team.
* This article provides an example of how a fictive company in the Manufacture of glass products industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
