ColorDynamics receives a high volume of customer inquiries every day. To manage these effectively, they use Deskhero's advanced AI capabilities. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This not only reduces the response time but also ensures the accuracy of the responses.
Deskhero's AI also improves the search results within ColorDynamics' knowledge base. It uses the embeddings to provide the most relevant articles when customers search for information, enhancing the self-service experience and reducing the load on the support team.
ColorDynamics uses Deskhero's custom fields and structured data lists to categorize and prioritize tickets. This ensures that critical issues are addressed first, improving customer satisfaction and loyalty.
With Deskhero's user groups feature, ColorDynamics assigns tickets to specific teams or individuals based on their expertise. This ensures that each ticket is handled by the most qualified person, improving the efficiency and accuracy of responses.
Finally, ColorDynamics uses Deskhero's REST API to integrate the platform with their existing systems. This provides a seamless workflow and ensures that all customer data is centrally managed and easily accessible.
How does Deskhero's AI improve the accuracy of responses?
Deskhero's AI uses OpenAI Embeddings from various sources to generate suggested replies. This ensures that the responses are accurate and relevant to the customer's inquiry.
How does Deskhero enhance the self-service experience?
Deskhero's AI uses OpenAI Embeddings to provide the most relevant articles when customers search for information in the knowledge base. This enhances the self-service experience by providing customers with the information they need quickly and accurately.
How does Deskhero integrate with existing systems?
Deskhero provides a REST API that can be used to integrate the platform with existing systems. This ensures a seamless workflow and centralized management of customer data.
* This article provides an example of how a fictive company in the Manufacture of Gravure Inks industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
