Joyful Journeys Cards handles a large volume of customer queries and complaints every day. They use Deskhero's ticket management system to organize these effectively. Deskhero's AI capabilities analyze previous tickets, knowledge base articles, and uploaded files to generate suggested replies, thereby improving the response time.
The company also uses Deskhero's custom fields and structured data lists to categorize and prioritize tickets based on urgency and relevance. This ensures that critical issues are addressed promptly, enhancing customer satisfaction.
Joyful Journeys Cards has a comprehensive knowledge base, including articles generated from Word, PowerPoint, and PDF files. Deskhero's AI capabilities scrape this data and use it to enhance search results, making it easier for the support team to find relevant information quickly.
Furthermore, the company uses Deskhero's user groups feature to assign specific types of queries to specialized teams. This, combined with the AI's ability to suggest replies, significantly reduces the time taken to resolve a query.
Finally, Joyful Journeys Cards uses Deskhero's REST API to integrate the platform with their existing systems, creating a seamless workflow for their customer support team.
How does Deskhero's AI capability improve response time?
Deskhero's AI analyzes previous tickets, knowledge base articles, and uploaded files to generate suggested replies, thereby improving the response time.
How does Deskhero enhance search results?
Deskhero's AI capabilities scrape data from the company's knowledge base and use it to enhance search results, making it easier for the support team to find relevant information quickly.
How does Deskhero integrate with existing systems?
Deskhero provides a REST API that allows companies to integrate the platform with their existing systems, creating a seamless workflow for their customer support team.
* This article provides an example of how a fictive company in the Manufacture of greeting cards industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
