Greet & Meet Cards receives numerous customer queries and complaints daily. To manage this effectively, they use Deskhero's ticket management system. The advanced AI capabilities of Deskhero analyze previous tickets and knowledge base articles to generate suggested replies, significantly reducing the time taken to respond to customers.
The company also uses Deskhero's kanban board to visualize the progress of each ticket. This, along with the AI's ability to prioritize tickets based on urgency and relevance, ensures that critical issues are addressed promptly.
Greet & Meet Cards has an extensive knowledge base, including articles generated from Word, PowerPoint, and PDF files. Deskhero's AI capabilities scrape this data and use it to enhance search results, enabling the support team to find relevant information faster.
Furthermore, the company uses Deskhero's user groups feature to assign specific types of queries to specialized teams. This, coupled with the AI's ability to suggest replies, significantly improves the resolution time.
Lastly, Greet & Meet Cards uses Deskhero's REST API to integrate the platform with their existing systems, ensuring a smooth workflow for their customer support team.
How does Deskhero's AI capability improve response time?
Deskhero's AI analyzes previous tickets and knowledge base articles to generate suggested replies, significantly reducing the time taken to respond to customers.
How does Deskhero enhance search results?
Deskhero's AI capabilities scrape data from the company's knowledge base and use it to enhance search results, enabling the support team to find relevant information faster.
How does Deskhero integrate with existing systems?
Deskhero provides a REST API that allows companies to integrate the platform with their existing systems, ensuring a smooth workflow for their customer support team.
* This article provides an example of how a fictive company in the Manufacture of greeting cards industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
