CardCraft Creations receives a high volume of customer queries daily, ranging from product inquiries to complaints. They use Deskhero's ticket management feature to organize these queries efficiently. The AI capability of Deskhero uses OpenAI embeddings to analyze previous tickets, knowledge base articles, and uploaded files such as policies and manuals. This analysis helps in generating suggested replies, thus speeding up the response time.
The company also uses Deskhero's custom fields and structured data lists to categorize and prioritize tickets based on urgency and relevance. This ensures that critical issues are addressed promptly, enhancing customer satisfaction.
CardCraft Creations has a vast knowledge base, including articles generated from Word, PowerPoint, and PDF files. Deskhero's AI capabilities scrape this data and use it to enhance search results, making it easier for the support team to find relevant information quickly.
The company also uses Deskhero's user groups feature to assign specific types of queries to specialized teams. This, combined with the AI's ability to suggest replies, significantly reduces the time taken to resolve a query.
Finally, CardCraft Creations uses Deskhero's REST API to integrate the platform with their existing systems, creating a seamless workflow for their customer support team.
How does Deskhero's AI capability speed up response time?
Deskhero's AI uses OpenAI embeddings to analyze previous tickets, knowledge base articles, and uploaded files. This analysis helps in generating suggested replies to customer queries, thus speeding up the response time.
How does Deskhero enhance search results?
Deskhero's AI capabilities scrape data from the company's knowledge base and use it to enhance search results. This makes it easier for the support team to find relevant information quickly.
How does Deskhero integrate with existing systems?
Deskhero provides a REST API that allows companies to integrate the platform with their existing systems, creating a seamless workflow for their customer support team.
* This article provides an example of how a fictive company in the Manufacture of greeting cards industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
