GrindTech Solutions was facing challenges in managing the increasing volume of customer support tickets. They decided to adopt Deskhero to manage their customer support more efficiently. The advanced AI capabilities of Deskhero allowed GrindTech to automate ticket management, thereby reducing the workload on their customer support team.
Using OpenAI Embeddings, Deskhero was able to analyze previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. This helped in finding relevant content and generating suggested replies, which significantly reduced the response time.
Deskhero's comprehensive search bar, powered by AI, provided GrindTech's customers with quick and accurate solutions to their queries. This led to improved customer satisfaction and reduced the number of repeat queries.
The custom fields feature allowed GrindTech to categorize their tickets based on specific issues, machine models, or customer types. This helped in prioritizing and addressing the tickets more efficiently.
Overall, Deskhero's AI capabilities have significantly improved the efficiency of GrindTech's customer support, leading to happier customers and a more productive support team.
How does Deskhero's AI capabilities improve ticket management?
Deskhero's AI capabilities analyze previous tickets, knowledge base articles, and other relevant data to generate suggested replies. This automates the process of responding to tickets, thereby reducing the workload on the customer support team.
How does Deskhero's AI-powered search bar benefit customers?
Deskhero's AI-powered search bar provides quick and accurate solutions to customer queries. This improves customer satisfaction and reduces the number of repeat queries.
How does the custom fields feature help in ticket management?
The custom fields feature allows tickets to be categorized based on specific issues, machine models, or customer types. This helps in prioritizing and addressing the tickets more efficiently.
* This article provides an example of how a fictive company in the Manufacture of grinding, polishing and deburring machines for metallurgy industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
